With the widespread application of information technology in all walks of life, enterprises of any size will rely on effective IT service management. The information technology service management system (ITSMS) is designed to help enterprises to effectively identify and manage the key processes of IT service management, to ensure that it can meet the needs of customers and business at the same time, give full play to the ability of continuous improvement of IT services, and finally obtain reliable. Stable and effective IT services at the same time. Maximize the cost-benefit of operations.

Scope of application

Service Delivery Process: capacity management, service level management, information security management, service continuity and availability management, service reporting, budgeting and accounting for IT services

Service Delivery Process: business relationship management, supplier management

Resolution process: incident Management, Problem Management

Control process: configuration Management, Change Management

Release process: release Management