China Classification Society Quality Certification Co., Ltd (CCSC) is one of the earliest institutions engaged in the research and development of service certification technology, which is an international standard.ISO/IEC TR 17028Conformity assessment-Guidelines and examples of a certification scheme for servicesand corresponding national standardsGB/T 27205Conformity AssessmentThe main unit for the preparation of the Service Certification Scheme Guide and Examples.
Service Certification
With the rise and globalization of the service economy, it is increasingly urgent to judge whether the service meets the needs and expectations.Service CertificationIt is a way to provide proof that the service meets the specified requirements of standards and other regulatory documents, while paying attention to the customers perception of the service results, and aims to provide all stakeholders with confidence that the service meets the specified requirements.
Basis for service certification
The service for which certification is applied is based on the service specification and the service provision specification. These specifications can be: international standards, national standards, industry standards, group standards and standardsCNCACertification technical specifications led by the certification body for the record.
The role of service certification
An important starting point for improving the market supervision and governance system;
effective means to improve service quality and management level;
Proof of service trust to consumers;
China serves the key to the world.
Features of Service Certification
Service is a form of product, which is the output of at least one activity on the contact surface between the organization and the customer, usually invisible and experienced by the customer;
Service certification is a comprehensive evaluation of service process quality and service result quality:
Pay attention to the realization level of enterprise service commitment and service performance, and carry out service characteristic evaluation;
Customer perception as the core;
Pay attention to whether the enterprise has the ability to stably provide services that meet the requirements of customers and use laws and regulations;
Validation results can be graded or compliance results;
Authentication is flexible: service authentication can be the whole process authentication for a service, or it can be the authentication of a certain service stage.
Benefits of Service Certification
Obtain the incentive policies of the government or industry authorities;
Using service blueprint technology, find out the weak links of service quality, understand the service quality expected by customers, improve customer satisfaction and loyalty, and provide basis for continuous improvement of service quality;
The service certification results are graded and scored to provide a basis for the evaluation of excellence in the industry;
High degree of customization of service certification(Certificate Features);
The lack of service industry standards, or not enough to support third-party or enterprise self-evaluation, as soon as possible according to their own characteristics, the formulation of national, industry, local standards is very easy to form an industry benchmark, the industry reputation and status of enterprises is also a great improvement.
